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Warranty Policy
Comprehensive protection backed by manufacturer partnerships and our commitment to craftsmanship.
Every service, one page
All warranties run from the date of installation. Tap any service below to see full coverage details, exclusions, and care instructions.
Paint Protection Film (PPF)
D Luxe & XPEL manufacturer-backed films| Film | Warranty | Provider |
|---|---|---|
| D Luxe PPF | 7 Years | D Luxe World |
| D Luxe Premium PPF | 10 Years | D Luxe World |
| XPEL Fusion / Ultimate Plus | 10 Years | XPEL, Inc |
| XPEL Ultimate Plus 10 / Stealth | Lifetime | XPEL (10 Yrs) + D Luxe World (Extended) |
For full XPEL warranty terms, visit www.xpel.com/warranty.
What's Covered
- Cracking, crazing, or blistering of film
- Delamination/adhesion failure from manufacturing defect
- Installation defects reported within 10 days
What's Not Covered
- Stains, scratches, rock chips, road debris
- Automatic car washes, improper tools
- Chemical abuse, collision, vandalism, weather events
- Non-compliance with care instructions, missed quarterly service
XPEL Films — Additional Requirements
XPEL Fusion, Ultimate Plus, Ultimate Plus 10, and Stealth are backed by XPEL, Inc. manufacturer warranties:
- Use only XPEL-approved chemicals and aftercare products
- Claims must be reported to XPEL within 30 days of discovery
- Non-XPEL ceramic coatings void the XPEL manufacturer warranty
Lifetime Extension — XPEL Ultimate Plus 10 & Stealth
Years 1–10 covered by XPEL. From Year 11, D Luxe World provides extended lifetime coverage against cracking, blistering, delamination, and adhesion failure — terminating upon vehicle sale, transfer, or total loss.
Care Instructions
- Wait 10 days after installation before washing.
- Use only pH-neutral car wash solutions (XPEL-approved for XPEL films).
- Hand wash or touchless only — no brush-type automatic washes.
- Dry with a clean microfibre cloth; remove contaminants within 24 hours.
- Keep pressure washing nozzles 24+ inches from film edges.
- Includes complimentary quarterly PPF service.
An auto-spa preceding the quarterly service may be recommended at prevailing prices, at the sole discretion of the warranty holder.
Automotive Paint
Material defects covered by AxaltaD Luxe World guarantees all automotive paint services for the lifetime of ownership. Material defects are covered under Axalta's manufacturing warranty — see axalta.com/warranty.
What's Covered
- Delamination, flaking, blistering, popping, fisheye
- Colour mismatch reported within 30 days
- Premature fading, primer failure, clear coat crazing
What's Not Covered
- Rock chips, hail, scratches, accidents
- Chemical exposure, pressure washing above 1,500 PSI
- Third-party paint work, motorsport/commercial use
Care
- Wait 14 days before washing.
- Use pH-balanced shampoos for the first 90 days.
- Apply sealant every 6 months.
Peelable Paint
D Luxe & XPEL manufacturer-backed filmsWhat's Covered
- Premature peeling, adhesion failure, fading, chalking, cracking under normal conditions
- Unintended permanent adhesion to underlying paint
What's Not Covered
- Intentional removal, pressure washing above 1,200 PSI
- Brush-type washes, adhesive products, extreme temperatures
Care
- Wait 10 days before washing.
- Hand wash only with pH-neutral soap.
- Apply UV protectant every 6 months. No automatic car washes.
Upholstery
Workmanship only — no material warrantyWorkmanship only — leather, suede, and fabric manufacturers do not warrant these materials.
What's Covered
- Seam separation, unravelling stitching, thread failure
- Wrinkles/puckering, panel detachment, headliner sagging
- Piping/trim detachment, pattern misalignment
What's Not Covered
- Material defects, wear, fading, deterioration
- Spills, stains, burns, pet damage, UV exposure
- Third-party modifications, customer-supplied materials
Care
- Condition leather every 3 months.
- Use upholstery-specific cleaners only — no bleach, ammonia, or steam.
- Annual professional cleaning recommended.
Ceramic Coating
Elite & D Luxe multi-layer packages| Package | Warranty | Coverage |
|---|---|---|
| Elite Package | 5 Years | Professional-grade ceramic |
| D Luxe Package | 7 Years | Ultra-premium multi-layer |
What's Covered
- Loss of hydrophobic properties, delamination, gloss reduction
- D Luxe Package: multi-layer integrity, optical clarity
What's Not Covered
- Water spotting, improper washing, swirl marks
- Polishing by non-authorised parties, pre-existing defects
Care
- Wait 10 days before washing. pH-neutral shampoos only.
- Hand wash or touchless only; remove contaminants within 12 hours.
- Apply certified spray every 3–6 months; annual inspection from Year 2.
- Includes complimentary annual ceramic refresh.
An auto-spa preceding the annual refresh may be recommended at prevailing prices, at the sole discretion of the warranty holder.
We're here to help
Reach out to our team for anything related to your warranty, coverage, or a service claim.